Music Oven

Return Policy

If you are not completely satisfied with any product, you can return it for a full refund or credit (of the product purchase price) toward a different product. We give you 30 days from the shipping date to make your decision.

1. A Return Merchandise Authorization (RMA) number must be obtained from Alpha prior to the return of any     merchandise. Product returned without an RMA number will be returned to the customer at the customer's expense.

2. RMA numbers are valid for a period of 30 days only.

3. Defective returns are eligible for return only within 30 days from Alpha invoice date. After 30 days, all products must be referred to the manufacturer for authorized warranty repair. (Some manufacturers may have stricter return policies.) Eligible returns will be credited at purchase price or current selling, which ever is lower. Original freight does not qualify for credit on defective returns however, replacement orders will be shipped out prepaid.

4. All returns must be shipped prepaid freight by the customer with the RMA number displayed on the outside of the box.

5. Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging.

6. Factory sealed product in re-sellable condition may be returned at Alpha's discretion. Re-sellable products authorized for return will be credited at the current Alpha selling price less a 20% restocking fee.

7. Returns not received complete (ie; missing parts, documentation, or manufacturer?s box/packing) will not be credited and will be sent back to the customer at their expense.

Should you decide to return your shipment, please follow the return steps and pack your return carefully to prevent damage in shipment. All returns must:

    a): Include a Return Authorization Number (RMA);

    b): Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits,   

          certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the    

          instrument;

    c): Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs,

         dings, or scrapes on the instrument or collateral materials.


8. Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any re-stock fee. Items showing signs of misuse or consumer abuse will not be accepted for return credit. Credit will be processed 5 business days after receipt of merchandise at Alpha.

9. Sale of closeout items are final. Only defective closeout items may be returned for credit as per normal Alpha policies.


NOTE: Non-defective merchandise will be credited at original invoice price less freight and handling charges and restocking fees of: 20%

NOTE: Cables Unlimited products are no longer able to be accepted back per the manufacturer. Please contact the manufacturer directly for any defects.